Privacy Policy

Cactus Real Estate Software, Inc. ("Cactus," "we," "us," or "our") respects your privacy and is committed to protecting the information you share with us. This Privacy Policy outlines how we collect, use, share, and safeguard your personal and business data when you use our platform, website, and services (collectively, the "Platform").

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By using the Platform, you agree to the collection and use of information in accordance with this Privacy Policy.

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1. Information We Collect

We collect the following categories of information:

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1.1 Account Information:

• Name, email address, phone number, company affiliation, and other contact details.
• Login credentials and authentication tokens.

1.2 Uploaded Content:

• Financial documents you upload (e.g., rent rolls, T-12s).
• Associated property and underwriting information.

1.3 Usage and Device Information:

• IP address, browser type, operating system, and device identifiers.
• Pages visited, time spent, actions taken within the Platform.
• Session logs and user interaction history.

1.4 Payment Information:

• Credit card and billing details (collected and processed via a secure third-party payment processor).

1.5 Communication Data:

• Support tickets, live chat logs, and correspondence with our team.

2. How We Use Your Information

We use your information to:

• Provide, maintain, and improve our services.
• Process transactions and billing.
• Perform data extraction, modeling, and analysis on your behalf.
• Communicate with you regarding your account and service updates.
• Offer support and respond to inquiries.
• Enhance security, monitor usage, and detect fraud or abuse.
• Conduct internal analytics, research, and product development.

3. Data Sharing and Disclosure

We do not sell or rent your personal information. We may share your information in the following limited circumstances:

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3.1 Service Providers:

• We engage third-party providers to support infrastructure, payments, analytics, communications, and other essential functions.

3.2 Legal Requirements:

• We may disclose data if required to do so by law or in response to valid legal processes.

3.3 Business Transfers:

• If Cactus is involved in a merger, acquisition, or asset sale, your data may be transferred as part of that transaction.

3.4 With Your Consent:

• We may share your data for other purposes only with your explicit consent.

4. Data Security

We implement technical, administrative, and physical security measures to protect your data, including:

• TLS encryption for data in transit.
• Secure cloud infrastructure and access controls.
• Regular vulnerability scans and audits.

Despite our efforts, no system is fully secure. You are responsible for maintaining the security of your account credentials.

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5. Data Retention

We retain your information as long as your account is active or as needed to provide services, resolve disputes, enforce our agreements, or comply with legal obligations. Upon request, we will delete or anonymize your data, subject to applicable retention laws.

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6. Your Rights and Choices

You may:

• Access and update your personal information in your account settings.
• Request a copy of your personal data.
• Request deletion of your personal data.
• Opt out of non-essential marketing communications.

To exercise your rights, contact us at privacy@trycactus.com.

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7. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Enable essential features and improve performance.
• Analyze usage patterns and enhance user experience.
• Deliver relevant content and communications.

You can control cookie preferences in your browser settings.

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8. International Data Transfers

If you are located outside the United States, your data may be transferred to and processed in the U.S. or other countries where our infrastructure or service providers are located. We comply with applicable data protection laws for such transfers.

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9. Third-Party Links

Our Platform may contain links to third-party websites or services. We are not responsible for the privacy practices or content of those third parties.

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10. Children's Privacy

Cactus does not knowingly collect or solicit personal information from individuals under the age of 18. If we learn that we have collected data from a child without parental consent, we will delete it promptly.

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11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated version on our website or sending notice to your registered email address.

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12. Contact Us

If you have any questions about this Privacy Policy or our data practices:Email: privacy@trycactus.com
Website: https://trycactus.com

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